- 19 August 2024
- Category: News
The Field Service Management solution from IFS has been named as a Customers’ Choice in the 2024 Gartner Voice of the Customer Field Service Management report. This year, the solution has the unique honor of being the only one to receive this recognition and attain a top placement in the Peer Insights Quadrant.
The field service management solution from IFS stands out in the market for its innovative approach and robust capabilities. We are proud to partner with IFS and deliver a product that consistently exceeds customer expectations and drives service excellence.
The IFS field service management solution integrates service management software with industrial AI, designed to deliver superior service, optimize workforce efficiency, and increase service revenues. Customer feedback has been instrumental in shaping this product, driving continuous innovation to help service-centric organizations accelerate growth and deliver business innovation.
Max Roberts, the COO at IFS remarked “Max Roberts, Chief Operating Officer at IFS, said: “We feel this recognition represents an important independent validation of our leadership position in this market, and is a further reinforcement of our differentiators in service and asset-centric sectors, our industry depth, and our focus on innovation. As the only vendor with a Customers’ Choice Distinction for field service management, the recognition is provided to vendors for meeting or exceeding the market average for both Overall Experience and User Interest and Adoption, a recognition the team at IFS is proud of.”
The Gartner Peer Insights Customers’ Choice distinction is based on reviews from verified IT professionals. As a renowned consulting and quality organization Gartner applies extensive and rigorous testing when looking at business-critical applications. It considers its own expert panel as well as the input from a wide range of actual end users.
InfoConsulting is a key partner of IFS delivering end-to-end solutions to increase enterprises efficiency.