We understand that the decision in selecting a digital transformation platform is a key investment in your business. And such an investment needs a tailored support program to ensure you get the best business value and support.
Either purchase an upfront discounted block of hours and consume them as required, or consider a dedicated fixed term agreement.
The choice is completely yours.
- We deliver our services with a local team based here in Australia.
- Our team is 100% certified in IFS Apps 8, 9, 10, Cloud and MYOB.
- We deliver a 24/7 support offering to support your needs.
- Fully outsource your IT support or use our services to compliment what you have now.
- A value-based program that you can cancel at any time, giving you 100% flexibility.
Our IFS and MYOB Enhanced Support Services
InfoConsulting has been in the industry for over 20 years and has designed a pre-built package of services to get you on the right path. Our Enhanced Support gives you flexibility to pick and choose options from the list below.
Help Desk
Completely outsource your day-to-day support services to us. Integrating with your help desk system (or use ours) we will proactively resolve any questions or issues your team raises. We can even setup new user roles & permissions.
On-site Support
Our team can be onsite working alongside your IT or Finance, for a short-term period (during leave) or for extended periods of time. Our Support Consultants are part of your team.
Health Check
On a regular timeline we’ll do a thorough analysis and review of your environments, and either tweak its performance through database tuning or provide a detailed report on our findings. We can deploy urgent patches, refresh environments and apply security updates.
Developer On-Demand
Do you need a new configuration built, a report designed, redesign a Lobby or even an interface via an API to 3rd party software? Our development team can quickly deliver these services based on your needs.
Upgrade & Release Advisor
We understand that managing regular software updates and six-monthly releases requires a good governance program in place. We can help you stay updated – our team can test and apply updates and rollout new functionality to your business. We give advice on the best approach to upgrading to IFS Cloud as well.
Small Engagements
Sometimes you need a small team of experts to deliver a small project – why not call on us? From solution design, testing, data migration and training we can do everything for you. Delivered by a competent and experienced team.
Training Academy
We provide a team to on-board new users in your business. Either delivered remotely or onsite we train on the basic features, or a full onboarding including advanced training in specific module/s.
Solution Advisor
Looking for an solution expert in Finance, Procurement, Projects or Asset Management to ask for adhoc advice? Our Lead Consultants are available to speak with you at any time.
Strategy Solutions
As a business leader you know where you want the business to go and what your business plan is. Getting there can be a challenge, particularly around technology and how it can help you achieve your objectives. We help create your digital transformation road map and project portfolio to ensure your business and technology strategies align.
Project Management
Looking for a customer-side project manager fully trained and well-versed in Project Methodology? We can provide personnel to either lead projects or provide expert guidance to support your internal PM team. Agile, PMI and PMBoK skilled, we plan and guide you through your project from start to finish.
A Simple Payment Program
Select the number of hours based on your needs, once we receive your PO we can onboard you immediately.
Purchase additional pre-paid hours whenever required with a larger discount applied for the total hours purchased.
Should you wish to cancel at any time – no problems. We will simply close out any remaining support tickets then refund the value of any used pre-paid hours less a 12.5% cancellation fee.
24/7 support offering is not available on pre-paid hours, this is only offered via our subscription service.
| Pre-Paid Hours | Discount Applied | Cost (Ex GST) |
| 50 | 5% | $9,500 |
| 100 | 7.5% | $18,500 |
| 125 | 10% | $22,500 |
| 150 | 12.5% | $26,250 |
| 175 | 15% | $29,750 |
| 200 | 20% | $32,000 |
We sit down with you and design a service plan for your exact needs – services to be included, onsite requirements, expected average number of requests to be managed on your behalf, right through to a committed SLA and 24/7 service offering (if required).
We will also coordinate tasks with IFS Support to manage and close out any product issues you may have found.
The service is bundled into a fixed term agreement, with the flexibility to cancel or suspend the agreement by providing a minimum of 90 days’ notice.
Where is the Value?
Here’s the proof that we know how to deliver this service and where you will gain true value from our offering.
IFS Enhanced Support is Proven
Globally we support over 20,000 IFS users via our global IFS Help Desk for end user support. Over 100 IFS customers trust us to manage their support structure, technical and advisory services.
Business Continuity
Our Enhanced Support includes remote access capabilities, so your organization can continue to function with as little disruption as possible. This allows you to focus on the key component – your business.
Enhanced Compliance
Our services can help enterprises meet key governance and compliance requirements by handling critical security updates and routine maintenance tasks. Additionally, we ensure your environments are running at optimal performance.
Improve your IT Support
Enhanced Support extends your internal IT support, giving you access to a team of IT experts on demand. This frees up your own internal IT support department so they can focus on tasks that drive your core business.